At Marol Organics, we are committed to delivering your favorite personal care products safely and quickly. This Shipping Policy outlines how we handle deliveries, shipping fees, timelines, and more.
🌍 Delivery Locations
We currently offer shipping to:
- All cities and regions within Pakistan
- Selected international destinations (Coming soon – stay tuned!)
⏱️ Processing Time
- Orders are processed within 24–48 hours of confirmation (excluding Sundays and public holidays)
- You’ll receive a confirmation email or SMS once your order has been packed and dispatched
📦 Delivery Time
Within Pakistan:
- Standard Delivery: 2–5 business days
- Remote Areas: May take up to 7 days
International Shipping:
- Estimated Time: 7–15 business days
- Subject to customs processing and local courier handling in your country
Note: Delivery time may vary due to weather, strikes, or courier delays.
💰 Shipping Charges
- Free Shipping on orders over Rs. 2,000 (within Pakistan)
- Orders below Rs. 2,000 will incur a flat-rate delivery fee at checkout
- International shipping rates vary by country and will be calculated at checkout
📦 Tracking Your Order
Once your order is shipped, we’ll send you a tracking number via email or SMS so you can follow your package in real time.
If you haven’t received your tracking info within 48 hours of order confirmation, please contact us.
❗ Delays or Issues
While we work with trusted courier partners, delays may occur due to:
- Weather disruptions
- Courier workload during peak seasons
- Incorrect shipping information
Please double-check your address before submitting the order to avoid delivery issues.
🚫 Undeliverable Packages
If your order is returned to us due to:
- An incorrect or incomplete address
- Repeated failed delivery attempts
- Refusal to accept the parcel
We will contact you to reship (at your expense) or issue a refund excluding shipping charges.
📞 Contact Us
For shipping questions or delivery assistance, our team is here to help:
📧 Email: support@marolorganics.com
📞 Phone: +92 321 6340356
🌐 Website: www.marolorganics.com